TERMS & CONDITIONS

Effective Date: February 20, 2025

Welcome to GRACECITE! These Terms & Conditions govern your access to and use of our website gracecite.com and services. By using our website, making a purchase, or engaging with our services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree to these terms, please refrain from using our website.

1. General Use & Acceptance of Terms

  • By accessing GRACECITE, you confirm that you are at least 18 years old or have permission from a legal guardian.
  • You agree to use our website and services in accordance with all applicable laws and regulations and not engage in any fraudulent or illegal activities.
  • GRACECITE reserves the right to modify, update, or discontinue any aspect of our website or services at any time. Continued use of our website signifies your acceptance of any changes.

2. Product Information & Availability

  • All products listed on GRACECITE are subject to availability.
  • We strive to provide accurate product descriptions, images, and specifications, but minor variations may occur. If there is a pricing error or the product is unavailable after your purchase, we will notify you and offer either a refund or an alternative product.
  • GRACECITE reserves the right to modify, discontinue, or replace any product at any time without prior notice.

3. Pricing & Payment

  • All prices are displayed in USD and may be subject to change without notice.

  • Prices do not include taxes, shipping fees, or import duties. These additional charges will be calculated at checkout.

  • We accept the following payment methods:

    • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
    • Digital Wallets: PayPal, Apple Pay, Google Pay
    • Installment Payments: Klarna (Available for eligible orders)
    • Gift Cards & Store Credit

  • All payments must be made in full at the time of purchase. Transactions are processed securely through SSL encryption to protect your personal and financial information.

4. Order Confirmation & Processing

  • After placing an order, you will receive an order confirmation email containing the details of your purchase.
  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • During busy periods, such as holidays or sales events, order processing may take longer.
  • Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

5. Shipping & Delivery

  • We offer domestic and international shipping to select locations.
  • Shipping fees are calculated at checkout based on the shipping method and destination.
  • Estimated delivery times vary:
    • Standard Shipping (U.S.): 5-7 business days
    • Expedited Shipping (U.S.): 2-3 business days
    • International Shipping: 7-14 business days
  • GRACECITE is not responsible for delays caused by third-party shipping carriers, customs processing, or weather conditions.

6. Order Modifications & Cancellations

  • Orders can only be modified or canceled within 12 hours of purchase.
  • Once an order has been processed or shipped, modifications or cancellations are no longer possible.
  • Please contact us immediately at [email protected] if you wish to make any changes to your order.

7. Returns, Exchanges & Refunds

  • We offer a 30-day return policy for eligible items.
  • Items must be unworn, unwashed, and in original condition with tags attached.
  • For more details, please refer to our Return & Exchange Policy.
  • Refunds will be processed to the original payment method once the item is returned and inspected.
  • Shipping fees are non-refundable, unless the item is defective, damaged, or incorrect.

8. Warranty & Product Quality

  • All GRACECITE products come with a 6-month warranty covering manufacturing defects.
  • This warranty does not cover damage caused by normal wear and tear, misuse, or accidental damage.
  • If you believe your product is defective, please contact us with proof of purchase and photos for assistance.

9. Fraud Prevention & Security

  • To protect our customers and GRACECITE, we may request additional verification for certain orders.
  • Any fraudulent activity, chargeback abuse, or unauthorized transactions will result in the immediate cancellation of the order and a permanent ban from our website.
  • GRACECITE complies with all data protection regulations to ensure your personal and payment information is secure.

10. Privacy Policy

  • We value your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
  • By using our website, you consent to our data practices as outlined in the Privacy Policy.

11. Termination of Use

  • GRACECITE reserves the right to suspend or terminate your access to our website if we believe you have violated these Terms & Conditions.
  • Unauthorized use or fraudulent activities will result in immediate termination.

12. Governing Law & Dispute Resolution

  • These Terms & Conditions are governed by the laws of New Hampshire, United States.
  • Any disputes arising from these terms will be resolved through negotiation and, if necessary, through a New Hampshire court.

13. Contact Us

For any questions or concerns about these Terms & Conditions, please contact us:

📞 Hotline: (603) 964-5819
📍 Address: 203 Lafayette Rd #76, North Hampton, New Hampshire
📧 Email: [email protected]