Gracecite Shipping Policy

Effective Date: January 6, 2025

Thank you for shopping with Gracecite! We are committed to providing you with a smooth and reliable shopping experience, including prompt and efficient delivery of your purchases. Please review our Shipping Policy to understand how we handle your orders and shipments.

1. Shipping Locations

Gracecite offers both domestic and international shipping services. We ship to a wide range of locations, including:

  • Domestic Shipping: Within the United States (including Alaska and Hawaii).
  • International Shipping: To select countries worldwide. Shipping availability will depend on your location.

If you are unsure whether we can ship to your area, please contact our customer service team at info@gracecite.com or call (603) 964-5819.

2. Shipping Methods and Costs

We offer a variety of shipping methods to accommodate your needs, including standard and expedited options. Shipping costs are calculated based on the delivery address, shipping method selected, and the size and weight of your order. The available shipping options and their associated costs will be displayed during checkout.

Domestic Shipping Options (within the United States):

  • Standard Shipping: Estimated delivery time of 5-7 business days.
  • Expedited Shipping: Estimated delivery time of 2-3 business days.
  • Next-Day Shipping: Available for urgent orders, with delivery on the next business day.

International Shipping Options:

  • Standard International Shipping: Estimated delivery time of 7-14 business days.
  • Expedited International Shipping: Estimated delivery time of 3-5 business days.

Please note that shipping times are estimates and may vary due to factors such as customs delays, weather, or other unforeseen circumstances.

3. Order Processing Time

All orders are processed and shipped within 1-2 business days from the time the order is placed. Orders placed after 12:00 PM EST may be processed the next business day. We do not process or ship orders on weekends or public holidays.

Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.

4. Tracking Your Order

After your order has been shipped, we will provide you with a tracking number that you can use to track your order’s status through the carrier’s website. You can also track your order directly through your Gracecite account or by visiting the “Order Status” page on our website.

5. Shipping Restrictions

Please be aware of the following restrictions:

  • P.O. Boxes: Some shipping carriers do not deliver to P.O. Boxes. Please provide a valid street address when placing your order.
  • International Customs: For international shipments, the recipient may be responsible for customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping fee at checkout.
  • Shipping Limitations: Some products may be restricted from being shipped to certain countries or regions. If we are unable to ship an item to your location, we will notify you as soon as possible and provide a full refund.

6. Shipping Delays

While we strive to ensure that all orders are shipped in a timely manner, shipping delays can sometimes occur due to factors beyond our control, including:

  • Adverse weather conditions
  • Holiday season volumes
  • Carrier delays or service disruptions
  • Customs processing for international orders

If your order is delayed, please allow additional time for delivery, or contact our customer service team for assistance. We will work with you to resolve any issues and ensure that your order reaches you as quickly as possible.

7. Free Shipping

We offer free standard shipping on all orders within the United States for orders over $100. This offer is valid for a limited time and may be subject to change. Free shipping does not apply to expedited or international shipping options.

8. Shipping Address

Please ensure that the shipping address you provide during checkout is accurate. Gracecite is not responsible for orders delivered to incorrect addresses due to errors made by the customer. If an order is returned to us due to an incorrect address, we will notify you and arrange for reshipment. However, the customer is responsible for any additional shipping costs.

9. Lost or Damaged Shipments

If your order is lost or damaged during transit, please contact our customer service team immediately at info@gracecite.com. We will assist you in filing a claim with the carrier and arrange for a replacement or refund, depending on the situation.

10. Customer Service

If you have any questions or concerns about shipping, please don’t hesitate to contact our customer service team:

This Shipping Policy is designed to ensure that you have a clear understanding of how we handle the shipping of your orders. We are committed to providing reliable service and timely deliveries, and we are here to assist you with any questions or issues that may arise during the shipping process. Thank you for choosing Gracecite!