Gracecite Refund and Returns Policy

Effective Date: January 6, 2025

At Gracecite, we are committed to providing our customers with the best shopping experience. We understand that sometimes things don’t work out, and we’re here to ensure you have a hassle-free return or refund process. Please carefully read our Refund and Returns Policy to understand how to return or exchange an item.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges within 30 days from the date of delivery. To be eligible for a return or exchange, your item must meet the following conditions:

  • The item must be in its original condition: unused, unworn, unwashed, and with all original tags attached.
  • The item must be returned in its original packaging.
  • You must have proof of purchase (order number, receipt, or email confirmation).

Certain items may not be eligible for returns, including:

  • Sale or discounted items: These are final sale and cannot be returned or exchanged.
  • Gift cards: Gift cards are non-refundable.
  • Custom or personalized items: These cannot be returned or exchanged unless defective or damaged.

2. How to Return an Item

To initiate a return or exchange, please follow these steps:

  1. Contact Our Customer Service: Reach out to our customer service team at info@gracecite.com or call (603) 964-5819 to inform us of your intent to return or exchange an item. Please provide your order number and the item(s) you wish to return.
  2. Return Authorization: Our team will provide you with a return authorization and return instructions.
  3. Prepare the Return: Pack the item securely in its original packaging, including any accessories, tags, and invoices. If possible, include the return authorization number in the package.
  4. Ship the Return: Ship the item to the address provided by our customer service team. The return shipping cost is the responsibility of the customer, unless the item is defective, damaged, or incorrect.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed using the original payment method. Please note the following:

  • Processing Time: Refunds may take 5-7 business days to appear in your account after approval, depending on your bank or payment provider.
  • Shipping Fees: Original shipping fees are non-refundable, and the return shipping cost is the responsibility of the customer unless the item was damaged or incorrect.
  • Partial Refunds: In some cases, partial refunds may be granted if the returned item is not in its original condition, is damaged, or is missing parts.

4. Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the same return process and specify your desired exchange in your request. If the item you want to exchange for is unavailable or out of stock, we will issue a refund for the returned item instead.

5. Damaged or Defective Items

If your item is damaged, defective, or incorrect upon arrival, please contact us immediately at info@gracecite.com or call (603) 964-5819. We will resolve the issue by offering a replacement, exchange, or full refund. In such cases, the return shipping costs will be covered by Gracecite.

6. Late or Missing Refunds

If you haven’t received your refund after 7 business days, please first check with your bank or credit card company, as it may take some time for the refund to post to your account. If you’ve done this and still have not received your refund, please contact us at info@gracecite.com.

7. Cancellations

Orders can be canceled before they are shipped. If you wish to cancel an order, please contact our customer service team immediately after placing the order. Once the item has been shipped, it cannot be canceled, and the normal return and exchange process will apply.

8. Contact Information

If you have any questions regarding our Refund and Returns Policy or need assistance with a return or exchange, please reach out to our customer service team:

We appreciate your trust in Gracecite and are here to ensure you have the best shopping experience. Thank you for choosing Gracecite!

This Refund and Returns Policy ensures that all of our customers are aware of their rights and responsibilities when it comes to returns, exchanges, and refunds. By providing this transparent process, we aim to make your shopping experience as smooth as possible.