PAYMENT POLICY

Effective Date: February 20, 2025

At GRACECITE, we aim to provide a seamless, secure, and convenient payment experience. This Payment Policy outlines the accepted payment methods, payment processing procedures, and other important details related to making purchases on our website gracecite.com. By placing an order with us, you agree to comply with the following terms.

1. Accepted Payment Methods

We accept the following payment methods for all orders:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • Digital Wallets: PayPal, Apple Pay, Google Pay
  • Installment Payments: Klarna (subject to approval)
  • Gift Cards & Store Credit: GRACECITE gift cards and store credit balances

All transactions are processed securely through SSL encryption, ensuring that your personal and financial information is protected by trusted third-party payment processors.

2. Currency & Payment Processing

  • All prices are displayed in USD ($).
  • Payments must be made in full at the time of purchase.
  • GRACECITE does not accept cash, checks, or wire transfers for online orders.
  • By placing an order, you authorize GRACECITE to charge your selected payment method for the total order amount, including applicable taxes, shipping fees, and any additional charges.

3. Payment Security & Fraud Prevention

  • GRACECITE uses SSL encryption and secure payment gateways to protect your payment information and ensure secure transactions.
  • Your sensitive payment details are not stored on our servers, and all transactions are processed securely through third-party payment providers that comply with PCI DSS (Payment Card Industry Data Security Standards).
  • We may require additional verification for certain orders, particularly high-value transactions, to prevent fraudulent activities.
  • GRACECITE is not responsible for any fees or charges arising from fraudulent transactions or chargebacks.

4. Klarna Installment Payments

For eligible customers, GRACECITE offers the option to use Klarna for installment payments.

  • Eligibility: Klarna’s installment options are subject to approval based on your location and credit assessment during checkout.
  • Payment Plan: Klarna offers flexible interest-free installment plans or longer-term payment options, depending on your order’s value and your eligibility.
  • Late Payments: Klarna may charge fees for late payments. GRACECITE is not responsible for any charges imposed by Klarna.

For more details, visit Klarna’s website or contact Klarna customer service.

5. Order Confirmation & Payment Authorization

  • Once your payment is successfully processed, you will receive an order confirmation email with the details of your purchase.
  • Your order will be processed and shipped once the payment authorization is complete.
  • If payment authorization fails, we will notify you immediately, and your order will not be processed until the issue is resolved.

6. Declined Payments & Payment Issues

If your payment is declined, please check the following:

  • Ensure that your card details (CVV, expiration date, billing address) are correct.
  • Verify that there are sufficient funds or credit available in your account.
  • Contact your bank or payment provider to verify that there are no restrictions on your account or payment method.
  • You may also try using a different payment method if the issue persists.

If the payment issue is not resolved, please contact our customer service team at [email protected] or call (603) 964-5819 for assistance.

7. Order Modifications & Cancellations

  • Orders can only be modified or canceled within 12 hours of purchase.
  • Once an order has been processed or shipped, modifications or cancellations are no longer possible.
  • Please contact us immediately at [email protected] if you wish to make any changes to your order.

8. Refunds & Cancellations

  • Refunds will be processed to the original payment method within 7-10 business days after we receive and process the returned item or canceled order.
  • Shipping fees are non-refundable, unless the item is defective, damaged, or incorrect.
  • If you have not received your refund after 10 business days, please contact your bank or payment provider to inquire about the refund status.

9. Sales Tax & Additional Fees

  • Sales tax will be applied to orders based on your shipping address and local tax regulations.
  • International customers are responsible for paying customs duties, VAT, and import taxes that apply to their orders. These charges are not included in the total price and will be charged by the customer upon delivery.

10. Contact Us

If you have any questions or need assistance with payments or any payment-related issues, please contact us:

📞 Hotline: (603) 964-5819
📍 Address: 203 Lafayette Rd #76, North Hampton, New Hampshire
📧 Email: [email protected]