SALES POLICY

Effective Date: February 20, 2025

At GRACECITE, we are committed to providing you with high-quality fashion and luxury accessories while ensuring a smooth and enjoyable shopping experience. This Sales Policy outlines the terms and conditions for purchasing products from our website gracecite.com. By placing an order with us, you agree to the following terms and conditions.

1. Product Availability

  • All products listed on GRACECITE are subject to availability.
  • We strive to maintain an updated inventory, but in the event an item is out of stock after your purchase, we will notify you and offer either a refund or an alternative product.
  • GRACECITE reserves the right to modify, discontinue, or replace products at any time without prior notice.

2. Pricing & Payment

  • All prices are displayed in USD and may be subject to change without notice.

  • Prices do not include taxes, shipping fees, or import duties, which will be calculated at checkout.

  • We accept the following payment methods:

    • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
    • Digital Wallets: PayPal, Apple Pay, Google Pay
    • Installment Payments: Klarna (Available for eligible orders)
    • Gift Cards & Store Credit

  • All payments must be made in full at the time of purchase.

  • Transactions are processed securely through SSL encryption to protect your personal and financial information.

3. Order Confirmation & Processing

  • After placing an order, you will receive an order confirmation email with the details of your purchase.
  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • During busy periods, such as holidays or sales events, order processing may take longer.
  • Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

4. Shipping & Delivery

  • We offer domestic and international shipping to select locations.
  • Shipping fees are calculated at checkout based on the shipping method and destination.
  • Estimated delivery times vary:
    • Standard Shipping (U.S.): 5-7 business days
    • Expedited Shipping (U.S.): 2-3 business days
    • International Shipping: 7-14 business days
  • GRACECITE is not responsible for delays caused by third-party shipping carriers, customs processing, or weather conditions.

5. Order Modifications & Cancellations

  • Orders can only be modified or canceled within 12 hours of purchase.
  • Once an order has been processed or shipped, modifications or cancellations are no longer possible.
  • Please contact us immediately at [email protected] if you wish to make any changes to your order.

6. Returns, Exchanges & Refunds

  • We offer a 30-day return policy for eligible items.
  • Items must be unworn, unwashed, and in original condition with tags attached.
  • Refunds will be processed to the original payment method after the item is returned and inspected.
  • For more details, please refer to our Return & Exchange Policy.
  • Shipping fees are non-refundable, unless the item is defective, damaged, or incorrect.

7. Warranty & Product Quality

  • All GRACECITE products come with a 6-month warranty covering manufacturing defects.
  • This warranty does not cover damage caused by normal wear and tear, misuse, or accidental damage.
  • If you believe your product is defective, please contact us with proof of purchase and photos for assistance.

8. Fraud Prevention & Security

  • To protect our customers and GRACECITE, we may request additional verification for certain orders.
  • Any fraudulent activity, chargeback abuse, or unauthorized transactions will result in the immediate cancellation of the order and a permanent ban from our website.
  • GRACECITE complies with all data protection regulations to ensure your personal and payment information is secure.

9. Customer Satisfaction Guarantee

  • GRACECITE is committed to providing an excellent shopping experience. If you are not satisfied with your purchase, please contact us at [email protected], and we will do our best to resolve any issues.

10. Contact Us

If you have any questions or need assistance, please contact us:

📞 Hotline: (603) 964-5819
📍 Address: 203 Lafayette Rd #76, North Hampton, New Hampshire
📧 Email: [email protected]